Returns & Refunds Policy · Last updated October 2026

No exchanges, no surprises

Please read this before you order. NORVE keeps this policy short on purpose: what is final, and the one exception where we make it right.

The one exception: damaged, defective, or wrong items

If your order arrives damaged, defective, or simply not what you ordered, we will make it right. Message us on WhatsApp at +92 318 7019827 within 7 days of delivery with your Order ID and clear photos of the item and the packaging. Once we verify the problem, you choose: a replacement of the same item, or a full refund of what you paid for that item.

How refunds work

• Card payments (PayFast) are refunded to the original card through the payment provider.
• Bank Transfer, Easypaisa, and JazzCash orders are refunded to your bank account or mobile wallet — we will confirm the details with you on WhatsApp.
• Cash on Delivery orders are refunded to your bank account or mobile wallet after the item is returned to us.
• Delivery charges are refunded only when the mistake was ours (a damaged, defective, or wrong item).

Refunds are processed within 5 working days of approval. Sale items follow the same policy: final sale, except for damaged, defective, or wrong items.

What is not covered

• Items damaged by washing, wear, or use against the care instructions on the product page.
• Claims reported more than 7 days after delivery.
• Change of mind, wrong size ordered, or colour looking different on your screen — garment colours can vary slightly from photos due to lighting and screens.

How to start a claim

WhatsApp +92 318 7019827 with your Order ID, a short description of the problem, and photos. Keep the item and its packaging until we confirm the outcome.